Case 6
Recurring operations demand
Client Demand Management
Receive demands from external clients, distribute them to the teams that execute, and deliver the result back. Typical of agencies, consultancies, studios — any on-demand service business.
- Source of demand
- External clients
- Recurring operations
- Whose pain it is
- Delivery lead / account manager
- The one hand-transcribing demand, distributing it to the team and answering the client on status. Direct pain for the project manager balancing the queue across clients, and for the external client, who wants visibility.
- Most present in execution
- Execution team
The pain it solves
Demand arrives by email, chat and meetings, and someone has to hand-transcribe all of it onto a board — while the client has no visibility into status.
What the customer buys
Structured intake, traceable execution and delivery back to the client without manual coordination work.
Who participates in the flow
Most present in execution: Execution team.
01
External client
Originates the demand.
02
Account manager / delivery lead
Receives, qualifies and returns.
03
Project manager
Distributes and controls the queue.
04
Execution teams
Produce.
05
Agents
Take over part of the execution.